EncounterReady

Backoffice and Control Plane

Unified Phase 1 operations surface for billing, support, provisioning, and compliance-safe administration.

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Observability

Webhook Failure (24h)

0

Stripe + control-plane ingest errors

Message Delivery Failure (24h)

0

Postmark lifecycle/marketing sends

Recent Stripe Events

0

processed control-plane event records

Accounting

Active Subscriptions

1

active + trialing tenants

Dunning Accounts

1

past_due + unpaid accounts

MRR / ARR

$690 / $8,280

control-plane estimate by plan tier

Security and Compliance

MFA Coverage

98%

6/6 users enrolled

Passkey Coverage

67%

2/6 users registered

Policy & Retention Checks

100% / 100%

auth anomalies (24h): 2

Backup/Retention/Malware Controls

9/9

all ops resilience checks passing

Support Operations

Open Tickets

0

tenant-scoped support operations

Active Triage

0

triaged + in progress

SLA Breach Risk

0

open tickets past deadline

Control-Plane Guardrails

  • No-PHI enforcement on outbound notifications and control-plane logging.
  • Platform dashboards run only on metadata and aggregate operational signals.
  • Stripe-hosted payment surfaces keep card data outside the EncounterReady stack.
  • Postmark stream governance enforces consent and suppression checks before send.