Security and Access Governance
- Review MFA/passkey coverage in control-plane metrics daily.
- Verify platform roles have no tenant data-plane read path.
- Rotate secrets and validate App Check enforcement status each release.
EncounterReady Operations
Admin Procedures
Operational runbooks for platform administrators, security leaders, support teams, and billing operations.
Support and Incident Triage
- Monitor support queue SLA breach risk every business hour.
- Classify tickets by severity and assign owner within 30 minutes for HIGH/CRITICAL issues.
- Maintain no-PHI guidance for all external message channels.
Billing and Revenue Operations
- Reconcile Stripe webhook processing and dunning summaries.
- Validate customer entitlements after subscription plan changes.
- Export monthly accounting metrics and archive with immutable audit metadata.
Compliance and Evidence Pack Operations
- Publish updated policy packs with effective-date versioning.
- Generate evidence packs before enterprise onboarding and annual audits.
- Verify data-rights requests meet SLA and audit-trace requirements.
- Run logging retention and backup/PITR automation scripts monthly and after infra changes.